I gave my insurance information at the time of service why did it not get filed?
We rely on the facilities to provide us with the correct information provided by our
patients at registration. Unfortunately we do not always receive complete insurance information from the
facilities, especially if information is updated after the registration process.
What is my balance and why do I have a balance?
Your insurance company has applied a portion of the balance as your responsibility.
you do not understand why your insurance has applied a portion of your service as patient responsibility, please
contact your insurance company for clarification. If you have insurance and we do not have it on your account,
please contact us with the correct insurance information.
What are my payment options?
We have payment plan options. Please contact us at 888-592-8646 for more
information that would be applicable to your situation.
Why did my insurance deny?
There are many reasons your insurance could deny your claim. We have insurance
specialists on staff that process denials and sometimes can appeal to obtain payment for. For example, insurance
companies may require a copy of your report and we can forward it along to them. However, sometimes insurance
companies require a letter of medical necessity from the physician that ordered the exam and sometimes the
company may require additional information from you. We do not have access to your complete benefit information.
Contacting your insurance company for a full explanation of why your claim was denied may better assist you in
understanding their processing of your claim.
Why is my balance different from the quoted balance?
In an effort to help patients estimate the portion of their responsibility after
insurance has processed their claim, you may have received an estimated cost of your procedure from the facility
prior to your service. We make every attempt to estimate as closely as possible what the after-insurance balance
will be, but because all insurances cannot provide exact amounts of what they will process, we cannot provide
patient responsibility amounts either.
What is deductible/coinsurance?
The deductible is the amount of patient responsibility before insurance covers
procedures. For your deductible information, you will need to contact your insurance carrier. Coinsurance is the
percentage you are responsible for after you have met your deductible.
Why am I getting a bill from you? I have already paid the hospital. Are you double
You are not getting double billed. We are billing you for the professional portion
reading of your radiological procedure) and the hospital will be billing you for the technical portion of your
I have never seen your physician/or been to your facility. What is this bill for?
You have been referred to have radiology service; these services could include
CT's, MRI's, Ultrasounds, Nuclear Medicine, Interventional and other radiological procedures. Our
radiologist interprets the results and provides a written report of their findings to your ordering physician.
Can I pay my bill online?
Yes, please click
make a payment online.
I have applied for charity at the hospital where my procedure was performed. Will your
company take the same discount?
Yes, we will honor the same discount the hospital approves. Please send us a copy of
acceptance letter and we will apply the same discount to your account. Our mailing address is PO Box 63012,
Charlotte, NC 28263-3012. Our fax number is (336) 274-8097.
Why should I call my insurance company?
Your insurance company has access to specifics and terms to your policy. They will be
able to address your questions and advise how your policy may have affected the processing of your claim.
When will you process my patient refund?
Our refund coordinator processes overpayments on a daily basis and refund checks are
Is my ex-husband/ex-wife responsible for half of the patient's bill?
When the patient is brought in for treatment, Consent for Treatment is signed along
acceptance of financial responsibility. We look to the person that signed the Consent for Treatment and
of financial responsibility for payment in full for the balance deemed patient responsibility.